Please read our Terms and Conditions before enrolling in a class.

Terms & Conditions

Article 1. General Note on Terminology
The words and terms used in these Terms and Conditions, although expressed in the masculine form, equally apply to both genders (male and female) and to both singular and plural, regardless of whether they appear in masculine or feminine form, or in singular or plural.

Article 2. Subject and Application of the Terms
These General Terms and Conditions (hereinafter: “Terms”) apply to courses, workshops, and other educational programs organized by AKADEMIJA, obrt za edukaciju, prevođenje i kretivni razvoj (a business for education, translation, and creative development), with its registered office at Šetalište dr. Ivše Lebovića 28, 43000 Bjelovar (hereinafter: “the School”). For the sake of transparency, these Terms define the rights and obligations of the Participants and the School. By enrolling in a course, the Participant confirms that they are familiar with these Terms, that they understand them, and that they accept them as binding (Article 295 of the Obligations Act).

Article 3: Means of Communication
All communication with the School may take place:
– in person at the School’s address: Šetalište dr. Ivše Lebovića 28, 43000 Bjelovar
– in writing to the School’s address: AKADEMIJA, obrt za edukaciju, prevođenje i kreativni razvoj, Šetalište dr. Ivše Lebovića 28, 43000 Bjelovar
– by e-mail at: info@akademija.com.hr
– by telephone at: +385 95 751 54 59

Article 4. Application and Enrollment in the Course
Participants may apply for a course by telephone, by e-mail, or in person at the School’s premises.
By applying, the Participant reserves a place in the course. After the application, the Participant will receive by e-mail an official Offer from the School, including the General Terms and Conditions of Business. An integral part of the General Terms and Conditions are the House Rules as well as the GDPR & Privacy Policy. If the Participant accepts the Offer and agrees to the Terms, this is confirmed by paying the full course fee to the School’s bank account specified in the Offer. Upon receipt of payment, it is considered that a Contract has been concluded between the School and the Participant (Article 252 of the Obligations Act).

Article 5. Termination of the Contract within 14 Days
The Participant has the right to unilaterally terminate the Contract within 14 days of its conclusion, without giving any reason (Article 79 of the Consumer Protection Act). The period begins on the day the Participant pays the full course fee specified in the Offer.
To exercise this right, the Participant may use the Standard Information Form for unilateral contract termination, which is available at the School’s premises and on the School’s website here. The form is an integral part of the Offer and the General Terms and Conditions. The School will promptly confirm receipt of the termination statement in writing (by e-mail).

Article 6. Late Enrollment
If the group has already started, late enrollment is possible only if the Participant has not missed more than four class hours. In such a case, the course fee will not be reduced for the missed hours. The Participant is responsible for independently catching up on any missed material.

Article 7. Prices
The prices of courses, workshops, and other educational programs offered by the School are determined according to the Price List for the current calendar year. The Price List is published on the School’s notice board, on the School’s website here, and in the official Offer that the Participant receives after registration. All prices are stated in the official currency of the Republic of Croatia – euro (€). Since the School is not part of the VAT system, all prices are quoted without VAT.

Article 8. Textbooks and Materials
Participants are required to obtain their own textbooks and teaching materials necessary for the course, unless otherwise indicated. The cost of purchasing textbooks and materials is not included in the course fee and is to be borne by the Participant. The School will provide Participants with a list of required materials no later than when sending the official Offer.

Article 9. Payment Method
As confirmation of enrollment in the course, the Participant is required to pay the full course fee to the School’s bank account indicated in the Offer no later than 14 days before the start of the course (including Saturdays and Sundays). Payments are to be made exclusively via bank transfer (direct transfer to the School’s account using a standard payment form or online banking). Cash payments at the School, card payments, and installment payments are not accepted.

Article 10. Refund of Paid Amount
The Participant has the right to unilaterally terminate the Agreement within 14 days from the date of its conclusion, without providing any reason. To request a refund, the Participant must submit to the School a personally completed Request for Refund of Funds form. The form is available at the School’s premises and on the website here. The School will refund the paid amount to the IBAN provided by the Participant in the Request, no later than 10 working days from receipt of the Request. In the event the Participant voluntarily withdraws from the course after it has started, the School retains the full amount of the paid course fee.

Article 11. Withdrawal Due to Exceptional Circumstances
In the event of exceptional circumstances that the Participant could not have foreseen at the time of entering into the Agreement (e.g., serious illness, relocation, or other justified reasons), the Participant may request to withdraw from the course even after it has started and may request a refund of part of the paid amount. The Participant is obliged to provide relevant documentation confirming the occurrence of the exceptional circumstance. The School will review the request and refund the amount reduced by the cost of the course hours already attended.

Article 12. Course Cancellation by the School
The School reserves the right to cancel or postpone the start of a course in the event of an insufficient number of registered participants, teacher illness, technical or organizational reasons, or other unforeseen circumstances beyond the School’s control (force majeure).
In the event of course cancellation before its start, the School will refund 100% of the paid amount to the Participant no later than 10 working days from the date of cancellation.

Article 13. Participant’s Responsibility
The Participant is required to attend classes regularly and punctually, and to comply with the School’s rules and the lecturer’s instructions. Frequent absences or delays do not obligate the School to make up for missed lessons. The Participant is responsible for their own safety during classes, including the use of equipment and materials. The Participant must inform the School in advance of any health or other circumstances that may affect their safe and effective participation in classes, as well as the participation of other Participants.

Article 14. Responsibility of the School
The School undertakes to provide qualified instructors and high-quality teaching materials, as well as to maintain the premises and equipment in proper condition. The School is not responsible for lost, damaged, or stolen personal belongings of Participants during their stay on the School’s premises. The School will take all reasonable measures to ensure safety during classes, but will not be held liable for injuries resulting from non-compliance with instructors’ instructions or safety rules.

Article 15. Final Provisions
Any disputes between the Participant and the School shall be resolved amicably. If an amicable resolution is not possible, the parties agree that the competent court in Bjelovar shall have jurisdiction.

House rules

1. Attendance
Participants are required to attend classes regularly and on time. In case of lateness or absence, the Participant must notify the School in advance.

2. Use of Equipment and Facilities
Participants are required to use school equipment and materials carefully and in accordance with the instructor’s instructions. The Participant is responsible for any damage caused by improper use or negligence.

3. Electronic Devices
Mobile phones and other devices must be turned off or set to silent mode during class, unless they are needed for instructional activities.

4. Photography and Recording During Classes
Photography and recording of other Participants or class activities are not allowed, except with the explicit permission of the School or the Participants themselves. Participants are allowed to photograph all teaching materials used during classes (boards, posters, cards, games, and similar materials) and may use them exclusively for their own learning.

5. Health and Hygiene
Participants are required to maintain personal hygiene and to observe hygiene standards in shared spaces.

6. Polite Behavior
Participants are required to behave respectfully toward instructors, staff, and fellow Participants during classes and while on the School’s premises. Rude, aggressive, or demeaning behavior will not be tolerated and may result in being removed from class or expelled from the course.

7. Group Communication of Participants
Participants may, by mutual agreement, create groups on messaging applications (e.g., WhatsApp, Viber) for the purpose of faster exchange of information related to the course. Participation in such groups is entirely voluntary. The School does not manage or monitor the content of such groups, nor does it process personal data exchanged within them.
Participants are solely responsible for respecting privacy rules, protecting their own personal data, and safeguarding the personal data of other group members. We recommend that participants exercise caution when sharing personal or sensitive information in such informal communication channels.

8. Not Allowed
– Bringing alcohol, drugs, or dangerous objects into the School.
– Smoking inside the building or in front of the School entrance.
– Leaning bicycles against the building façade or parking them in the school hallways.

9. Violation of the House Rules
The House Rules are an integral part of the General Terms and Conditions. By accepting the General Terms and Conditions, the Participant agrees to comply with the House Rules. Violation of the House Rules may result in being removed from class or expelled from the course without a refund of the paid amount.

GDPR & Privacy Policy

Respecting fundamental human rights, such as the right to the protection of personal data and the right to privacy, and in accordance with the General Data Protection Regulation (GDPR), this document provides information on the collection, processing, storage, and protection of Participants’ personal data, as well as their rights related to the processing of such data.

1. DATA CONTROLLER
AKADEMIJA, business for education, translation, and creative development, owned by Valentina Purković
Šetalište dr. Ivše Lebovića 28, 43000 Bjelovar
E-mail: info@akademija.com.hr | Tel: +385 95 751 54 59
Represented by: Headteacher Valentina Purković, Prof.
 

2. TYPES OF PERSONAL DATA WE COLLECT AND THE PURPOSE OF PROCESSING
The School collects the following personal data from Participants:
-Full name – for the purpose of course enrollment and issuing invoices
-Postal address – for course enrollment and issuing invoices
-Email address – for communication and responding to inquiries
-Phone number – for communication and responding to inquiries
-Bank account number – solely for the purpose of refunding paid tuition fees

3. DATA RETENTION PERIOD
We will keep your personal data only for as long as necessary to fulfill the purpose for which the data is processed, or until you withdraw your consent. After this period, the data will be permanently deleted.

4. TECHNICAL AND ORGANIZATIONAL MEASURES FOR PERSONAL DATA PROTECTION
The School takes appropriate measures to ensure the protection of Participants’ personal data against unauthorized access, alteration, or disclosure. Access to personal data is restricted exclusively to the Data Controller. Participants’ personal data are not shared with third parties and are not used for marketing or promotional purposes.

5. YOUR RIGHTS
Your rights regarding the processing of personal data are as follows:

5.1. Right of Access to Personal Information
You have the right to access your personal data and obtain detailed information, in particular regarding the purpose, type, and duration of data processing.

5.2. Right to Rectification of Personal Data
You have the right to request the correction or completion of your personal data if your data is inaccurate or incomplete.

5.3. Right to Erasure of Personal Data
You have the right to request the deletion of your personal data. To exercise this right, please use the Request for Personal Data Erasure form. The form is available at the School premises or on the website here.

5.4. Right to Restrict Processing of Personal Data
You have the right to request the restriction of processing of your personal data:
if you contest the accuracy of the data,
if the processing is unlawful and you oppose the deletion of the data,
if the data is no longer needed by us,
if you have objected to the processing of your personal data.

5.5. Right to Data Portability
You have the right to receive the personal data you have provided to us in a format that can be easily used on a computer or transferred to another organization. You can exercise this right if you have given us the data based on your consent or a contract, and if the data is processed automatically by computer or software.

5.6. Right to Withdraw Consent for Personal Data Processing
You have the right to withdraw your consent for the processing of personal data. To do so, please use the Request to Withdraw Consent for Personal Data Processing form. The form is available at the School premises or on the website here.
Processing of personal data that was based on your consent before it was withdrawn is considered lawful.

5.7. Right to Object
If you believe that the processing of your personal data violates applicable data protection laws, please contact our Data Controller so that we can clarify any issues. Additionally, you have the right to file a complaint with the Data Protection Agency, which is the competent supervisory authority for personal data protection.

Agencija za zaštitu osobnih podataka
Ulica Metela Ožegovića 16
10 000 Zagreb (HR)
e-mail: azop@azop.hr
Tel. 00385 (0)1 4609-000
Fax. 00385 (0)1 4609-099
Web: www.azop.hr

The official form for submitting a complaint is available at the School premises or on the website here.

5.7. Address for Submitting Requests
You can exercise the rights mentioned above by sending a request by email to info@akademija.com.hr or by postal mail to School AKADEMIJA, obrt za edukaciju, prevođenje i kreativni razvoj, Šetalište dr. Ivše Lebovića 28, 43000 Bjelovar.  The Data Controller is obliged to respond to your request within one month from the date of receipt of a valid request. If necessary, and before fulfilling your request, the School may ask for additional information to verify your identity, in order to protect your rights and privacy.

6. OFFICIAL CONTACT – DATA PROTECTION AGENCY
For additional information on personal data protection, as well as templates and forms, you can visit the official website of the Data Protection Agency-Agencija za zaštitu osobnih podataka.

7. CHANGES TO THE PRIVACY POLICY
We regularly update the Privacy Policy to ensure its accuracy and reserve the right to make changes if deemed necessary. You will be informed of any updates or amendments in a timely manner via our website, in accordance with the principle of transparency.